IQ Glossary

A glossary of keywords, acronyms and general terminology used in day-to-day professional work, compiled by Call Center IQ. If you would like to add to, edit or comment on this page, please drop us a line at info@callcenter-iq.com

a

a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a

b

b
b
b
b
b
b

c

c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c

d

d
d
d
d

e

e
e
e
e
e
e

f

f
f

h

h

i

i
i
i
i
i

k

k
k
k

l

l
l
l
l
l

m

m
m
m
m
m

n

n
n
n

o

o
o
o
o
o

p

p
p
p
p
p
p
p

q

q
q
q

r

r
r
r
r
r
r
r

s

s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s

t

t
t
t
t
t

u

u
u
u

v

v
v
v

w

w
w
w

CTI

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