Tools & Technologies
Do you have the power to carry out your customer-centric vision? With content related to AI, CRM, call center platforms, workforce optimization, routing and more, this section is your crash course in contact center technology.
The AI-Savvy Agent of the Future: How To Prepare Your Workforce For Digital Success
April 12 by Wandy Felicita OrtizThe agent of the future may not get here today, but organizations can start laying the framework for a tech-savvy, empowered workforce now.
How Nvidia is Powering AI Innovation and Augmenting Experiences at Lowe's and L’Oreal
April 04 by Brooke LynchNvidia, a world leader in artificial intelligence computing, kicked off its developer conference last month to announce new platforms, partnerships and AI-developments in 2024. Here we share how 2 lea...
Designing Your AI-Ready Business: A Blueprint for Success
April 04 by NICE .Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction.
CX Innovation at Scale: Maximize Business Success by Using AI to Future-proof Your CX Activities
April 04 by NICE .AI plays a crucial role in driving innovation in customer experience (CX), acting as a catalyst for companies’ operational consistency and excellence. By harnessing these capabilities...
When It Comes To Gen AI Don’t Just Worry About C Suite Buy-In. Prioritize Getting Your Team On Board
April 04 by Wandy Felicita OrtizThe presence of Generative AI in the contact center will prepare the agents of today to be the exemplary employees of the future. Leaders will want to be strategic in their financial moves and choose...
eBook: AI for CX for Dummies
April 02 by NICE .AI has become an indispensable element of a successful CX strategy. In this new guide, you’ll gain insight into...
2024 March Market Study: State of Generative AI
March 29 by Brian CantorWhat can we do to ensure generative AI lives up to this hype? What strategic changes must brands make to capitalize on their new tech? The product of CCW Digital’s exclusive, in-depth research, this M...
Knowledge Management For Next-Generation Customer Experiences
March 13 by Wandy Felicita OrtizAt a time when organizations are operating at round-the-clock omnichannel capacity, being able to reference information in real-time is critical to maintaining efficiency in the contact center and pro...
Intentional CX And Leveraging AI: How Duolingo Uses Language To Create Impactful Learning Experiences
March 09 by Wandy Felicita OrtizDesigning an omnichannel customer experience with purpose and intention, especially when it comes to the usage of AI.
Sharpen eBook: Embrace the Power of Personalization
March 07 by SharpenPersonalization is more than just a buzzword in business today — it’s a necessity. More than 70% of consumers expect companies to deliver personalized interactions. To retain and improve customer loya...
Content Highlight: What You Need To Know About The Intersection Of AI & Humanity
February 29 by Brian CantorWhat does the rise of AI mean for the future of agents and their ability to connect with customers?
Special Report: AI & The Contact Center: 5 Predictions
January 31 by Brooke LynchSpecial Report: AI & The Contact Center: 5 Predictions Special Report: AI & The Contact Center: 5 Predictions Special Report: AI & The Contact Center: 5 Predictions