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Protect Your Customer Service Investments: Overcoming the Top 4 Challenges for 2013 and Beyond

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This FREE webinar was recorded on:
January 17, 2013
02:00 PM - 03:00 PM EST

Is your organization struggling with the day-to-day of delivering effective customer service while defending – or growing – the bottom line? Are you ready to capitalize on trends like “big data,” multi-channel service and social media? Or are you dreading tackling them?

Join CMIQ for a lively and candid roundtable with customer service and call center veterans from American Express, inContact, LogMeIn, SAP and Vivint. You’ll leave the discussion armed with new strategies and tactics for daily and long-term success in building profitable customer relationships.

Recent CMIQ research revealed top challenges from customer service and call center executives and leaders:

  • Broken Processes
  • Operational Inefficiencies
  • Communications Breakdowns
  • Shifting Objectives

This hour-long discussion will focus on identifying the causes of these challenges and how you – like our expert panelists and the businesses they serve – can overcome them.

Who should attend? C- and V-level executives charged with customer experience and customer service operations, contact center directors and managers, IT partners

Presenters:

Jose Vazquez-Mendez
Vice President & General Manager World Service Latin America
American Express
Tim Izatt
Director of Customer Services
Vivint
Mariann McDonagh
Chief Marketing Officer
inContact
John Purcell
Director, Customer Care Products
LogMeIn
Tony Fassette
Vice President, Business Communications Management
SAP

Tony Fassette is the Vice President  for SAP Business Communications Management .  He brings over 15 years Customer Relationship Management and Contact Center experience to his current role where he is responsible for growth strategies.  Prior to joining SAP, Tony designed, developed and delivered contact center solutions for Global 1000 companies.

Host:

Layne Holley
Strategic Research Editor
Customer Management IQ
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.