Women's History Month Headlines In Customer Contact News This Week | Week of 3/04/2024
CCWomen celebrates women in business, women in CX share their experiences, and allies gain insight on how to support their teammates.
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Welcome back to “Top Headlines In CX News This Week” here at CCW Digital where we’ll be handpicking and highlighting the most interesting news stories in customer contact and business just for your learning pleasure.
We're marching on towards the end of Q1 in the CX world, and as many organizations reflect on the wins, missess and areas for development in the months ahead, there's a lot to think about and re-assess. If gaining a deeper understanding how the women in your organization experience your work culture and contribute to that bottom line isn't on that last of to-dos, Women's History Month iss the reminder you need to get on that.
But, to be fair, every month is a good month to get on it. So, consider this week's news round-up a courtesy reminder. Happy Women's History Month, let's get into it—
Women’s History In The Contact Center: How The Shift From Analog To Digital Would Have Been Impossible Without Them
Bringing back this oldie-but-goodie historical account of how women's place in the contact center has evolved over the centuries. Did you know that nearly 70% of women working in call centers today identify as women?
It makes sense when you consider how back in the day they were the ones with fingers quick and nible enough to manually switch those boards, but what doesn't quite make sense is the experiene and pay disparity that female CS and CX employees are still facing in 2024. Let's fix that.
A Day In The CX Life With CCW Digital: Meet Claire Cowger, Sr. Customer Success Team Manager At Bitly
Women have been climbing the ranks of the global workforce since they entered it. As part of our ongoing Day In The CX Life series, many of them share their expertise, interest and knowledge of customer contact trends, tools and technologiess with our community in a show of skill that proves just how impactful the presence of women in the workplace is.
In this daily log (which is going viral as we write this), we get to know one customer success superstar who makes big business happen for digital nomads with just the click of a url.
‘How Do I Network And Build My Community?’ Women of CCW Share Their Personal Struggles, Successes and Insights
Professional and personal development in the customer contact space are essential to not just carving out your own personal CX niche, but to creating a knowledge network. For many of us here at CMP who work on in-person event and online interactive webinars, that person-to-person connection is what drives our efforts.
In reality, our CCW community is what makes these efforts necessary as means of centralizing data and relationship building. With that in mind, women within our customer contact sphere are sharing what it means to them to have those personal and professional building blocks in an industry that's still working towards gender parity.
Celebrating Women’s History Month Through Community Empowerment: a Content Roundup
If you aren't caught up on all things CCWomen yet, there's a new platform, a new membership structure, new content and new events happening all the time. Since being founded by our principal Sandy Ko-Fonseca, it's become a centralized hub for networking, relationship building, idea sharing and even post-work hangouts for the women who join Ko-Fonseca's ranks.
As the brand continues to empower women in the present, it also remember and honors those who’ve come before them. In this content piece, CCWomen makes a conscious effort to pay tribute to female forerunners by championing the women leaders of today and spotlighting their stories.
A Day In The CX Life With CCW Digital: Laura Shrago, Graphic Designer At The Financial Times
Breaking into the business world as a woman can be tough, whether it's in the customer success department of a large brand or on the marketing team of a leading publication.
Despite the challenges laid out for women by society, people like Laura Shrago soar beyond that glass cieling, leveraging their talent and rightfully claiming their place in the economic ecosystem. In this daily log, she shares shares how her creative skills help amplify the customer experience for the brand's readers and subscribers.
That’s all for this week’s top news. Something catch your eye that you want to see in next week’s line-up? Send a line to wandy.ortiz@cmpteam.com.
See you next week,
Wandy Felicita Ortiz
Content Analyst, CCW Digital
