Tools & Technologies
4 Reasons Why Your Contact Center Agents Aren't Happy
September 10 by Kindra CooperUnhappy agents are less motivated to please your customers and more likely to leave
Why Voice Technology is the Next Frontier of the Patient Experience
August 01 by Kindra CooperLower costs, a more "human" experience and fast information access
Podcast: Artificial Intelligence and CX Automation – Getting It Right
June 20 by Kindra CooperHumans vs. bots in the contact center – what's the right balance?
Here's Why You Should Combine 'X and O' Data to Get a 360 View of Your Customer
May 08 by Kindra CooperHow to make sure your business outcomes meet customer expectations
Improving CX in the Airline Industry: Empower Your Contact Center Reps with Data
March 06 by Kindra CooperAI and machine learning go a long way towards CX
UX Design for the Employee Experience: Why It Matters So Much
March 04 by Kindra CooperSimplifying the agent journey and the customer journey